SMS Privacy Policy

1.Information We Collect

When you interact with the SMS Program, we may collect:

• Your name, mobile telephone number, and related customer, employee, mechanic, vehicle, or work-order record.
• The date, time, source, and scope of your consent, along with records of opt-in and opt-out requests.
• Messages you send to us and information needed to respond to your request.
• Messaging activity such as timestamps, delivery status, error information, and carrier or device details made available by our messaging providers.

2.How We Use SMS Information

We use SMS information to:

• Send messages you requested or consented to receive.
• Coordinate appointments, consultations, vehicle drop-offs, pickups, and direct customer support.
• Provide restoration, repair, estimate, authorization, invoice, payment, and project-status updates.
• Notify enrolled employees and mechanics about assigned jobs, work orders, and customer approval decisions.
• Process and document HELP, STOP, and other messaging-preference requests.
• Operate, secure, troubleshoot, and improve the SMS Program and comply with applicable obligations.

We send promotional SMS messages only when the opt-in disclosure you accepted specifically covers those messages.

3.No Sale or Marketing Sharing of Mobile Information

We may provide limited SMS information to service providers solely as needed to operate the SMS Program, such as telecommunications carriers, messaging-platform providers, and technology vendors. Those providers may use the information only to perform services for us, not for their own marketing. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, and the security of our services. SMS consent is specific to Exclusively Classics and is not transferred to another business for that business's marketing.

4.Message Frequency and Charges

Message frequency varies based on your interactions with us and activity related to your services or project. The SMS Program may include recurring messages. Message and data rates may apply according to your mobile service plan. Exclusively Classics does not charge a separate fee for the SMS Program.

5.Your Messaging Choices

You may withdraw SMS consent at any time by replying STOP to a message from us. You may reply HELP for help. You may also contact us using the information below. After an opt-out request, we may send one confirmation message and will stop further SMS messages unless you later provide new consent. Opting out of SMS does not prevent you from using our services or communicating with us by another available method.

6.Retention and Security

We retain SMS records for as long as reasonably necessary to provide the SMS Program, honor your preferences, maintain consent and compliance records, resolve disputes, and protect our business. We use reasonable administrative, technical, and physical safeguards, but no storage or transmission method is completely secure.

7.Updates to This Policy

We may update this SMS Privacy Policy as our practices or legal obligations change. The revised policy will be posted on this page with a new effective date. Material changes will apply prospectively as required by law.

Questions or support

For questions about the SMS Program, your information, or your messaging preferences, contact us: